Housing Systems Implementation
We have many years experience implementing housing systems, including Northgate, Orchard arcHouse and arcHouse Plus and MIS ActiveH to name a few. In additional to providing technical support, we have project managers who can take you through the full implementation process, with the necessary experience to ensure buy-in from the whole of your organisation.
Creation of IT strategies to deliver IT plans that are aligned with your business objectives.
Project management services for all aspects of social housing IT including procurement, implementations, change management, process mapping and re-engineering.
Housing Systems Technical Support
Our housing analysts can provide technical support for your housing management system including system maintenance, configuration (including coding of arrears policies across applications), reporting, system testing and interfacing with other applications.
Testing and documenting housing system new releases/upgrades, identifying and reporting bugs. Managing end-user testing groups from within your RP.
Setup and management of housing helpdesk services including sourcing and training support team.
Design and delivery of training for all housing systems. See our housing systems training page for more details. We also provide training and consultancy for a range of other applications including Business Objects and Dream POP.
Training Needs Analysis
Bespoke online training needs analysis to rapidly gather the housing system training needs of all your staff. Fully scalable from 5 to 5000 staff.